When you first start accepting payments as a business, it’s worth familiarising yourself with a few of the payment terms.
What is a payment processor? What’s a payment gateway? What about a payment service provider? All these terms can be a bit confusing at first, but they all play an important role in the purchase experience you offer your customers.
We’ve put together this short guide to help you understand what each of these terms means and which ones should be given priority:
A payment processing system is a piece of software that allows businesses to process payments online and offline. It essentially acts as a third party that manages your payments.
A payment processor usually comes in two parts: a payment gateway and a payment processor - both of which are essential in order to process payments.
Payment systems have to work in accordance with local laws, and will therefore vary from country to country. These systems essentially enable electrical payments. There are various players involved whenever a payment gets processed:
Put simply, digital payments are electronic money transfers that take place online. You are essentially exchanging your goods and services for payment from your customer. This used to take place only in person, but with digital payments forecast to reach a total value of nearly $5B in 2020, online is now the norm rather than the exception.
How does an online payment work? The digital payment itself is made up of two stages: authorisation and settlement. Before a transaction goes through, the payment first needs to be authorised. This authorisation is the communication that happens between the issuing bank and the credit card network (Visa, Mastercard, etc).
The authorisation makes sure there are enough funds in the issuing bank to send the amount. Once the payment is authorised, the funds are sent from the customer bank account to the credit card provider - this process usually only takes a couple of seconds.
Once the credit card provider holds the funds, it kickstarts the next part of the process called settlement. Visa or Mastercard sends the payment to your merchant account, which is a process that can take a few days depending on the network and currency used.
An online payment processor works just like a physical payment processor, but instead operates online. The payment processor acts as a third party to process your online payment - think of it as the middle man between your business account and your customer’s account.
Payment processing companies authorise the payment with the credit card network and then process the transfer. They also make sure that the payment is secure, encrypted and meets regulatory and compliance requirements. The processor will also take care of accidental transactions or any issues such as chargebacks.
The payment gateway is the software used to communicate between the merchant account and transaction information. While the processor focuses on moving funds from the buyer account to the merchant account, the payment gateway provider moves the actual transactions from one API server to another.
Many platforms like Shopify and Magento offer integrated payment processors: this means they offer a platform to sell items online that already has a processor and gateway integrated into the shop.
Unfortunately, the main issue with these types of platforms is that they charge high fees and can cause confusion. Platforms like Pomelo Pay offer a free customisable online shop that is incredibly straightforward to use and only charges a 1.49% transaction fee!
Payment service providers offer a full third party payment service (gateway and processor) that allows merchants to accept payments online. Sometimes those are integrated as both a merchant account and payment gateway, which makes it easy to collect and manage payments.
Pomelo Pay is a payment service provider, which means we manage the entire payment transaction from end to end. This process starts with the customer initiating payment, and then we take care of the rest so the payment is authorised and then settled to your merchant bank account.
Have a question about payment processing? We can help!
When taking a payment, you’ll see that there are several payment methods that customers might use:
As you can imagine, the more payment methods you accept, the wider range of customers you can cater to. That’s why we focus on enabling as many payment methods as possible.
Want to find out more about payment methods? Read our detailed guide on understanding payment methods.
As a payment service provider, we connect your merchant account with your customers through an interface which allows you to accept all types of payments quickly and smoothly.
But that’s not all. We take things one step further by offering unified payments: this means you can accept payments across various channels and use cases - all from one place.
For example, with Pomelo Pay you can decide to take in-person payments through QR codes, or take a deposit through payment links, or even integrate payments into your website with our APIs.
Having several payment options means you have a payment method for every situation, and can therefore sell your products and services to a wider range of customers.
With Pomelo Pay, you can accept Apple Pay, Google Pay, Visa and Mastercard payments. We take care of the entire payment process so you can focus on doing what you do best: managing your business.
A few other benefits of using Pomelo Pay are:
It’s cheaper: with Pomelo Pay, you just need our app to get started. We offer a free online ordering system and online shop, and only charge 1.49% transaction fee. This is different to other payment processors and service providers that ask for a monthly fee, set-up fee, processing fees, chargeback fees and more!
Highly convenient: with QR codes, your customers just need their phone to pay. No more hassle searching for cash, credit cards or wallet!
Safer and more secure: by funnelling all your payments through a PSP, you and your customers enjoy an extra layer of security. Not only that, but QR code transactions are also encrypted and tokenised (meaning card details are safely stored in a licensed third party).
Payment processors, gateways and service providers are essential pieces of the payment experience. By choosing an affordable service provider that streamlines the process you’ll have the mental space to focus on what matters most: working in your business. Want to learn more about partnering with a PSP? Join Pomelo Pay for free!
Payment processing fees are the fees merchants incur when processing payments for customers. These fees vary depending on the type of card, risk of a transaction and pricing model. For example, credit cards usually charge a 3% fee, while others charge under 1%.
The time it takes for a payment to go through depends on your payment processor. With Pomelo Pay, your payments are deposited the next working day.
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