Whether you run a shop, restaurant, ecommerce website, plumbing or taxi service… in fact, no matter what your business does, you should consider having terms & conditions to protect it. It’s an important element that every business can benefit from and it’s why we’ve implemented the option for all Pomelo Pay merchants to be able to add their own terms & conditions to the payment experience.
So, what are terms & conditions?
Terms & conditions act as a contract between a business and a customer, which serve the right of responsibilities for both parties.
Although not legally required, it’s a smart thing to include and will certainly become of significant use, should any problems arise and make managing your business easier. You can control liability, manage use, protect your intellectual property, and enforce rules.
As a Pomelo merchant, you can add your business terms & conditions with ease. It gives merchants the opportunity to determine if their payment experience requires explicit consent, and a place to highlight particular information around the policies they have for services such as returns, refunds and cancellations.
Having terms & conditions serve multiple purposes. Here’s why having terms & conditions is important:
They help to protect any unnecessary risks and protect your business’s reputation or any other key elements. For example cash flows, in the event that anything should go wrong.
They are key in helping you to cover all of the important matters and not overlook any obvious issues.
A robust set of terms & conditions minimises the chance of a legal dispute. Should it be demonstrated that your user was aware and had agreed to your terms, it will help to limit your liability in regards to certain situations, which can later be used in court to enforce your rights and settle any legal disputes.
T&Cs provide clarity about what should happen in any given situation. With guidelines in writing, business owners can avoid misunderstandings.
Your customer has agreed to your terms of business before buying from you which forms a legal binding contract between you, meaning you can serve them with confidence.
Having an agreed, clear set of guidelines means you can deliver a consistently good level of customer service as there will be no surprises. You will be able to manage your customers expectations when it comes to delivery and payments.
It’s important that your terms & conditions are written specifically for your business because no two businesses are the same, and there is no ‘one size fits all’. There are some key elements that a well-drawn T&Cs document should cover:
Please note: This article is not a substitute for professional legal advice nor is it a solicitation to offer legal advice. It is always best to get a professional to look over any written documentation.
💡Our top tip: A clear set of T&Cs is one of the best investments you can make for your small business. Before preparing your terms & conditions agreement, make sure you decide the following: what intellectual property do you want to protect, what liabilities do you want to avoid and what products or services are out of your control e.g. shipping. Once complete, you’ll be much better prepared to create solid terms & conditions capable of protecting your business and rights.
How to add terms & conditions as a Pomelo merchant
We’ve made it easy for merchants to add terms & conditions to their payment experience. You can access the terms & conditions within the merchant dashboard under the Settings tab on the left hand side and then by clicking Terms & Conditions. Here, you will be able to upload and save them.
You can also add links to your legal policies so they appear on the footer of your shop and payment experience.
For more information on how to set this up, read our latest terms & conditions FAQ.
It’s evident that there are advantages to terms & conditions for your business. It governs the way you do business with your customers, and therefore important to make sure they are clear and concise. If you have a Pomelo account, our Customer Success Team is on hand to share advice or assist you in adding your terms & conditions to your payment experience.
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